contact us

Banner Image

Do you have any questions or is something wrong with your order? Then please write to us. Thank you very much!

Write us

You want to add more items to your order? That's no problem as long as we haven't shipped your order yet. Write us a short message and we will gladly consider your wishes.

Alternatively, you can also place a second order and select "Pickup" as the shipping method. Then we will not charge you again for shipping. Please add a short note to this second order that we should combine the orders.

You will receive a notification from us with the shipment number from DHL. So you can always see when your order arrives.

Should the shipment unexpectedly take longer, inform us briefly about it. Then we can make an inquiry request to DHL.

You can earn bonus points for every purchase you make with us. Even if you rate your purchased items, you can get bonus points from us.

You can use the bonus points as a voucher for your next purchase. For this you have to go to the button "Rewards". You can always find this button on the right side. There you will see the overview of your points and you can convert them into shopping vouchers.

We ship all shipments with DHL. Generally, we pack all shipments no later than the next business day. If there is a higher order volume, it may take one day longer.

DHL generally takes 2 days to ship within Germany and 7 days for international shipments.

However, it can happen that unforeseen things happen on the shipping route. Then DHL invokes its "standard transit times". Only when these have expired, we can make inquiry requests. Especially for shipments abroad, this is only possible after 30 to 45 days.